Q. How do I Troubleshoot an Off-Campus Database Problem?

Here are some things to try if you are experiencing difficulties accessing our electronic library resources:
 

• Can you log into your email or classes? If not, then contact IT for help with your username and/or password.
   
• Clear the cache on your browser (see this website for instructions).
   
• Try connecting to the resources using a different browser.
   
• Some of our database licenses are restricted to a limited number of simultaneous, or concurrent, users. Check the description of the database on our Databases page for this information.
   
• Try a different database to see if the problem is specific to the one you are having a problem with. See the Subject list of databases for other options.
   
• In case of a FrogScholar connection problem, try searching the journal in the catalog, then go directly to the journal & search the article title.
   
• FrogScholar logon issue w/ HTTP 413 error
  • Go to the TCU Library homepage
  • Do not put anything in the FrogScholar box and click Search
  • When it asks you if you want to login, say No
  • Wait until you find an article or ebook you want to view within the results page and then login when prompted.
• If you have previously established a personal account on one of the EBSCOhost databases, you can go directly to https://search.ebscohost.com and log-in with your personal EBSCOhost account information. After login, select the database you wish to search.

If these do not address your problem, please contact us.